Enterprise IT Services

Expert, local support services when you need it

Ensuring that you have reliable ERP support when you need it is a key element of our support service offering.

We offer a number of services to help you make the most of your SYSPRO investment. You can select product and technical support via phone or email. Training and consultation can be on an as-needed fee for service basis or we can tailor a support program specifically for your organization on a committed contract basis.

ERP System Support

Helpdesk Support
LinkPro offers global Helpdesk Support via telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.

On-Site Support
On-site support is ideal when implementing new features or new solutions, or for users who will be taking on new roles and tasks.

InfoZone
A customer portal that provides company news, product information, quick tips, education and thought leadership to help you maximize your software investment.

Forums
A number of active on-line forums are available for you to engage in various discussions about the product.

Agile methodology has helped IT teams world over achieve this, and has helped close the gap between the team of business users, developers, and testers in a single camp, while imbibing a culture that is low on management and highly geared towards execution. At LinkPro, our Agile services are defined by these important goals, and we offer the following services:-

• Consulting – Agile readiness and maturity advisory services
• Foundation Laying – Enabling Agile transformation in your enterprise
• Implementation & Governance – Agile-enabled delivery

With digital delivery being seemingly impossible to achieve without Agile, and banking being impossible without digital, Agile becomes the only mode of operation for all digital banking initiatives.

Offerings

Agile Assessment – Built on concept of continuous improvement, and LinkPro’s internal concept of “Step Change”, we assess your agile readiness, and construct a suitable adoption program that breaks the concept in adoptable steps with a focus on continuous improvement at every step.

Agile Transformation – Based on LinkPro’s nearly 2-decades long experience in the banking industry, we understand your business and its current needs, and hence, have designed transformation services that enable you to adopt Agile and integrate the same into processes, programs, and people. We advise and help our clients shift to an Agile/DevOps model by supporting them with Agile coaches, scrum masters, product owners, developers, and testers. Our offerings are backed by extensive experience in providing these services to global banking leaders across UK, Mexico, US and Singapore.

Agile-enabled Delivery – LinkPro’s delivery of services across the SDLC have an in-built component of Agile that helps us achieve the avowed objective of Quality, Time and Economy. Not only that, our Agile services focus on a comprehensive approach to include other branches such as infrastructure, support, and operations as well. LinkPro has rich experience in Scrum, eXtreme Programming (XP), Kanbanand SAFe Methodologies. We will partner with you to create the ideal Agile adoption path for your organization to reach its goals. Complementing this process are LinkPro’s homegrown IPs (assets and frameworks) that will help accelerate timeliness, efficiency and productivity.

In today’s hyper-converged environment you need to quickly respond to changing market dynamics, remain competitive and delight your customers.

Your IT infrastructure is expected to keep pace with digital diversity and new approaches while keeping an eye on legacy investments, cost pressure and rising customer expectations. This has created a high-stress battle to simply stay in the same place without slipping behind.

Our infrastructure services include:

Cloud Management

Seamless cloud operations and support for high availability and continuous optimization

DevOps

Create, connect and orchestrate digital components on-the-go

Applistructure Management

Single point of ownership and unified support for applications and infrastructure management

Service Integration & Management (SIAM)

Combine the benefits of best-of-breed multi-sourcing services with the simplicity of single sourcing

Cyber Security

Protect IT assets and pro-actively improve security posture without increasing costs

At Linkpro, we draw on our deep expertise of a large pool of experienced security professionals to offer IT security solutions that address the key challenges faced by enterprises today.

Our IT security services aim to improve the agility, flexibility and cost effectiveness of the next generation needs of information security and compliance programs.

We ensure a holistic risk driven approach for organizations with our solutions in the areas of identity and access governance, data protection, risk & compliance, threat management and mitigation (application, network & mobile) and cyber security monitoring & management.

• Security Operations Center – Stay in control 24/7;
• Security Monitoring and Security Information and Event Management.
• Vulnerability Tracking and Management.
• Patch Management.
• Compliance Management.
• IT risk management.
• Business Continuity Management.